MayIhelpooo?
I bought a computer here yesterday, and got charged for (item), but when I got home it wasn't in the bag.
*Normally, any sane person would know that in a BigBox store, you have to go to Customer Service to get things like this cleared up. Apparently not this dimwit. And good luck proving to CSR that you don't have that item.*
I'm sorry if there was a mistake, you will need to speak to Customer Service to resolve that.
*Rolls eyes*
Can't you do it?
No Sir, I can't. My cash register account doesn't allow me to do returns or refunds, nor do I have the proper training on how to handle an issue like this. You will have to see someone at Customer Service, they can help you.
*Rolls eyes again*
Ok, I have another problem. When I went to install this software you gave me, it said that the version on the computer is newer than the version I was trying to install. Wuz-up wid dat?
Technical issues with your computer are an issue for our computer repair department. This is the Computer Sales Department, we don't do support.
Turns and leaves in a huff, wagging head back and forth like it's the most irritating thing in the world for him to have to go to the proper people to get his little problems fixed.
*Ok, that was a little up-itty, but I'm sick and tired of every dick-head in this part of the state coming in here, walking past the desk where the computer repair guys hang out, and asking us to fix their lame-ass computers! If I have to solve meat-head problems all day, I'll never hit my quotas, and my sup will be in my face about it.*
Later that same day...
Phone rings...
Computers, mayIhelpooo?
Yes, I've got my husband, who's out of the country, on the computer. We're trying to type back and forth to each other. I can see him, and he can see me, but we can't see what the other is typing. What could be wrong?
*We're not allowed to do support on the phone for legal reasons.*
Ma'm you've reached the Computer Sales dept. We don't do support. You could call 800-386-2277 (800-DUMB-ASS), or 800-382-5968 (800-FUCK-YOU) for support.
But I don't want to pay someone to help me, can't you just help me out?
No ma'm. Not only do I not know how to fix that problem, we have customers in the department wanting to buy computers. That is our primary purpose here, to SELL computers.
*click*
*Would you call your car salesman and ask him to walk you through changing the struts on your car? Not only are they not trained on how to do that, they have a repair department at the dealership that generates income for the business by doing those things! Get a fucking BRAIN, people!*
