*Costumer comes into store*
Me: Thanks for coming in. Is there anything I can help you with?
Customer: I need a "yPad"
Me: ok, they are right....(interuption)
Customer: Is this a "yPad"
Me: No sir it is not, that is a netbook
Customer: what about this? Is this a "yPad"
Me: no sir that is a laptop. Our "yPads" are right over there in front of that massive "oranges" display that has a 50 inch television that is advertising your beloved yPad as we speak.
*We walk over to the yPads*
Me: these are the yPads
Customer: oh....can I put my "usb" into this
Me: no sir it does not have a usb port on it
Customer: where do I put my camera card at
Me: it does not have a sd card slot on it so you are not able to transfer photos onto it that way
Customer: can I print off of this
Me: no sir there currently is not a way to print directly from the device
Customer: what the hell would I use this for then!!? Why do you all sell something like this if I can't even plug my usb's into it or print from it. Y'all are just selling things to us just so you can make money. And the cheapest one is 500 dollars! Why would I want something that cost 500 dollars that isn't even any use to me!?
I stood back at a loss of words because this man had come in asking to purchase something that he knew nothing about and then when I informed him about the product I suddenly became the idiot. "I" was trying to get him to buy something that was useless to him. "I" was charging too much for such a device. "I" was the one that recommended the product. These sort of things happen very often. It is one of the single most frustrating things about working in retail. Customers come in asking for something they know nothing about and they 1) get pissed off when you tell them it isn't going to magically work the way they want it to or 2) what they are looking for doesn't exsist and the fact that we do not have it is "ridiculous" and 3) they have no idea what they are looking for and we have to miraculously read their minds and find out what they are in search of. "I need a usb chord"...."ok...continue".
